Privacy Policy

1. Introduction

This Privacy Policy describes how MKVcleaver (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website at mkvcleaver.com. MKVcleaver is a software download and information website dedicated to providing a free GUI tool for extracting tracks from MKV container files.

We take your privacy seriously and are committed to handling your information responsibly. This policy applies to all pages on this website, including download pages, guides, and informational content about MKVcleaver.

By accessing or using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of the site.

2. Information We Collect

2a. Information You Voluntarily Provide

We only collect personal information that you choose to give us. This is limited to:

• Contact form submissions — If you use our Contact page, we collect your name, email address, and message content so we can respond to your inquiry.

We do not operate user accounts, registration systems, newsletters, or any form of e-commerce. You can browse the entire site and download MKVcleaver without providing any personal information.

2b. Information Collected Automatically

When you visit mkvcleaver.com, certain technical information is collected automatically through server logs and third-party services:

• IP address
• Browser type and version
• Operating system (e.g., Windows 10, Windows 11)
• Referring URL (the page that linked you here)
• Pages visited and time spent on each page
• Device type (desktop, mobile, or tablet)
• Approximate geographic location at the country or region level, derived from your IP address

This data helps us understand how visitors use the site and identify areas for improvement.

2c. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — for various purposes:

3. How We Use Your Information

The information we collect is used for the following purposes:

• To operate and maintain the mkvcleaver.com website
• To analyze visitor traffic and improve our content using analytics tools
• To serve relevant advertisements that help support the site
• To respond to inquiries submitted through the Contact page
• To detect and prevent security threats through Cloudflare

We do not use your data for profiling, automated decision-making, or any purpose beyond what is described here.

4. Third-Party Services

We rely on a limited number of third-party services to operate this website. Each service has its own privacy policy that governs how it handles data:

We do not control the data practices of these third-party services and recommend reviewing their privacy policies directly.

5. Data Sharing and Disclosure

• We do not sell your personal data to anyone.
• We do not share your personal information with third parties beyond the services described in Section 4.
• We may disclose information if required by law, court order, or legal process.
• Aggregated, anonymized data (which cannot identify you) may be used internally to improve the website.

6. Data Retention

• Server logs: Retained for approximately 30 days, then automatically purged.
• Analytics data: Retained according to Google Analytics default settings (up to 14 months).
• Contact form submissions: Kept until the inquiry is resolved, then deleted.
• Cookies: Session cookies expire when you close your browser. Persistent cookies have varying expiration dates set by the issuing service.

7. Your Rights and Choices

You have several options for controlling how your data is handled:

• Disable cookies through your browser settings at any time.
• Opt out of Google Analytics using the official browser add-on.
• Opt out of personalized ads at Google Ad Settings.
• Request deletion of any personal data we hold by reaching out through our Contact page.

For EU/EEA residents: Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, port, and object to the processing of your personal data.

For California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what data is collected, request deletion, opt out of data sales (we do not sell data), and be free from discrimination for exercising your rights.

8. Children’s Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete that information promptly. If you believe a child has submitted personal information to us, please contact us through our Contact page.

9. Security

We take reasonable measures to protect information transmitted through our website:

• All connections are encrypted using HTTPS/SSL.
• Cloudflare provides DDoS protection and a Web Application Firewall (WAF).
• WordPress and all plugins are kept up to date with security patches.

While we implement these safeguards, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.

10. International Data Transfers

Our web servers and the third-party services we use (Google, Cloudflare) may process data in locations outside your home country, including the United States. By using this website, you consent to the transfer of your information to these locations. Where applicable, we rely on standard contractual clauses and other recognized safeguards to protect transferred data.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out through our Contact page.